Mystery Shopping

Mystery Shopping

We are committed to working closely with our clients to build mystery shopping solutions that are designed to specifically support your businesses goals and objectives.

There is no ‘one size fits all’ approach. Marketing Innovation Ltd are mystery shopping experts and you know your business, by working with our clients we build tailored solutions that meet your exacting requirements.


Today’s customers interact with your business via an increasing number of contact channels. We are passionate about multichannel service excellence and consistency. Marketing Innovation Ltd’s expertise in mapping and measuring the increasingly complex journey from enquiry through to sales and service is what really sets us apart from other mystery shopping companies.


Whether your business requires location, phone or online based mystery shopping, we can help. Video shopping, audio shopping and online auditing reports are just some of the ways we help our clients improve their sales and service propositions.


Our established mystery shopping agents are regularly reviewed, audited and feedback is provided to ensure the quality of our surveys and work remains first class. This is one of the many reasons our clients have found the feedback we supply helps their service continue to improve.


We know the level of service provided counts. Being able to effectively measure your performance is essential. That’s because understanding your customers experience is vital for your business to improve its service proposition. Mystery shopping plays a key role in delivering the information that will help your business achieve its goals and objectives.